Overview

TicketEx by KSJ Global Travel Solutions Pvt. Ltd. operates an online marketplace for attraction tickets, tours and experiences. This Refund Policy explains the circumstances under which a refund may be issued, how the amount is determined, the approval workflow and the method of payment. The policy applies to all bookings made through the TicketEx platform unless a specific supplier states otherwise.

How Refunds Are Calculated

Refund amounts are based on the original purchase price of the ticket or experience, less any non‑refundable fees that were disclosed at the time of booking. If a supplier offers a partial refund, TicketEx will pass that amount through to the customer. In cases where the supplier cancels the service, TicketEx will aim to provide a full refund of the amount paid, again excluding any administrative charges that are clearly identified in the booking confirmation.

Approval Process

1. Customer Request – The customer must submit a refund request through the TicketEx account portal or by contacting customer support within the time frame specified by the supplier. Late requests may be declined.
2. Verification – TicketEx will verify the booking details, payment status and the reason for the request. Supporting documentation, such as a cancellation notice from the supplier, may be required.
3. Decision – Once verification is complete, TicketEx will inform the customer of the decision. Approved refunds will be processed according to the schedule outlined below; declined requests will include an explanation and any available alternatives, such as re‑booking or credit.

Payment of Refunds

Approved refunds are paid using the same method that was used for the original purchase, unless otherwise agreed. The processing time varies by payment provider but typically takes 5‑10 business days. TicketEx will send a confirmation email once the refund has been initiated. Customers should check with their bank or card issuer for any additional processing times.

Exceptions and Non‑Refundable Items

Some tickets and experiences are sold as non‑refundable, which will be clearly indicated at the point of purchase. These include, but are not limited to, last‑minute bookings, special event passes and discounted rates that are contingent on a no‑cancellation policy. In such cases, refunds are not provided unless the supplier cancels the service.

Changes to the Policy

TicketEx reserves the right to amend this Refund Policy at any time. Any changes will be posted on the website and will apply to bookings made after the effective date. Customers are encouraged to review the policy regularly.

Contact

For further assistance, customers can reach the TicketEx support team via the contact form in their account dashboard. All enquiries are handled in accordance with the company’s privacy and data protection standards.

Contact us at

Support@ticketex.co +91 9509989377

--- This policy is intended to provide clarity and confidence for travellers using TicketEx to book attractions, tours and experiences worldwide.