Terms and Conditions

Effective Date: 1st April, 2025

Welcome to Ticketex.co!

These Terms and Conditions (“Terms”) govern your use of our website, www.ticketex.com, and any associated mobile applications (collectively, the “Platform”). Ticketex.co (“Ticketex.co,” “we,” “us,” or “our”) acts as a platform for booking tickets to famous destinations worldwide. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue using the Platform immediately.

1. Definitions

To ensure clarity, here are some key terms used in these Terms and Conditions:

“User” – Any individual, company, or entity that accesses, browses, or makes a booking through TicketEx, whether for personal or business purposes.
“Registered User” – A User who has created an account on Ticketex.co for a more personalized booking experience.
“Supplier” – Any third-party vendor, including travel agencies, tour operators, ticket providers, or local service providers, who offers tickets, tours, or other travel-related services through Ticketex.co.
“Booking” – A confirmed reservation made by a User through Ticketex.co for tickets, guided tours, sightseeing experiences, or other travel-related services.
“Confirmation” – The email or notification sent to the User after successfully making a Booking, containing details such as the booking reference number, date, time, and other relevant information.
“E-Ticket” – A digital ticket issued to the User upon successful booking, which must be presented (digitally or printed) at the venue for entry.
“Payment Gateway” – The secure online system used to process payments for Bookings made through Ticketex.co.
“Cancellation Policy” – The terms and conditions set by Ticketex.co and/or the Supplier outlining whether a Booking can be canceled, modified, or refunded.
“Refund” – The process of returning a portion or full amount of the Booking price to the User in accordance with the Cancellation Policy.
“Force Majeure” – Unforeseen events beyond the control of Ticketex.co or its Suppliers, including but not limited to natural disasters, pandemics, political unrest, or strikes, that may impact a User’s Booking or service fulfillment.
“Customer Support” – The official support service provided by Ticketex.co to assist Users with inquiries, Booking modifications, refunds, and dispute resolution.
“Terms” – This document, which outlines the rights, obligations, and responsibilities of Users, Suppliers, and Ticketex.co regarding the use of the Platform.

2. Eligibility

Ticketex.co is designed to provide a seamless and secure booking experience for users. However, to ensure a smooth and responsible use of our platform, we have a few eligibility requirements:

Age Requirement: You must be at least 18 years old to use Ticketex.co. If you are under 18, you may only use our platform under the supervision and guidance of a parent or legal guardian who agrees to these Terms on your behalf.
Legal Capacity: By accessing or making a booking on Ticketex.co, you confirm that you have the legal authority and capacity to enter into a binding agreement.
Accuracy of Information: You agree to provide true, accurate, and complete information when using our platform.
Account Responsibility: If you create an account with Ticketex.co, you are responsible for maintaining its confidentiality.
Restricted Users: Ticketex.co reserves the right to deny service or terminate accounts for users who have violated these Terms.

3. Services Offered

Ticketex.co is your one-stop platform for booking tickets to some of the most famous destinations worldwide. Our mission is to simplify travel planning by providing access to attractions, experiences, and tours in various cities.

Access to Attractions & Experiences: Book tickets for museums, amusement parks, cultural sites, adventure experiences, sightseeing tours, and more.
Third-Party Suppliers: We act as a booking facilitator and do not directly operate any of the attractions or services listed on our platform.
Real-Time Availability: Our platform provides real-time ticket availability, pricing details, and booking options.
Instant & E-Ticket Delivery: Once you successfully complete a booking, we send you a confirmation email or SMS along with an e-ticket.
Customizable Travel Experiences: Ticketex.co offers personalized itinerary planning, bundle deals, VIP access, guided tours, and skip-the-line options.
Secure Payment Processing: Our platform supports multiple payment methods.
24/7 Customer Support: Our support team is available 24/7 to assist with booking modifications, cancellations, refunds, or inquiries.
Supplier-Specific Terms Apply: Each booking is subject to the terms and conditions of the respective attraction, tour operator, or service provider.

4. How to Book and Pay?

Booking your tickets on Ticketex.co is a simple and hassle-free process. Here’s how it works:

Step 1: Browse & Select

Explore a wide range of tickets for famous attractions, guided tours, and unique experiences worldwide.
Use filters such as location, date, category, or price range.

Step 2: Secure Your Booking

Choose your preferred date, time slot, and number of participants.
Click on “Book Now” and proceed to checkout.

Step 3: Payment Options

We accept a variety of secure payment methods.
All transactions are encrypted and securely processed.

Step 4: Receive Confirmation

Once your payment is successfully processed, you will receive a confirmation email or SMS.
The confirmation will include a unique booking reference number and venue details.

Important Notes:

If you don’t receive a confirmation email, check your spam/junk folder or contact our support team.
Some attractions or suppliers may charge additional fees at the venue.
Prices displayed on our platform are final, but exchange rate fluctuations may cause minor differences in the amount charged.

5. Can You Cancel or Modify a Booking?

We understand that travel plans can change. However, cancellation and modification policies depend on the supplier’s terms and conditions, as we work with multiple vendors worldwide. Here’s what you need to know:

1. Cancellation Policy

Non-Refundable Bookings: Some tickets, especially those for special events or discounted promotions, are non-refundable once purchased.
Refundable Bookings: Many experiences allow cancellations before a specified deadline (e.g., 24 hours or 48 hours before the visit). The cancellation window will be mentioned at the time of booking.
Partial Refunds: Some suppliers may charge a cancellation fee and offer only a partial refund.

How to Cancel?

Log in to your Ticketex.co account, go to My Bookings, select the booking you wish to cancel, and follow the cancellation instructions.
If you booked as a guest (without an account), use the cancellation link provided in your confirmation email.

2. Refund Policy

If your booking is eligible for a refund, the amount will be credited to your original payment method within 7-14 business days.
Transaction fees or processing charges (if applicable) may be deducted from the refund amount.
In case of unexpected venue closures (due to weather, strikes, or other emergencies), TicketEx will assist you in securing a refund or rescheduling.

3. Modifications & Rescheduling

If you need to change the date, time, or participant details of your booking, it may be possible depending on supplier policies.
Some bookings allow free modifications, while others may require an additional fee.
If modifications are not allowed, you may have to cancel and rebook (subject to availability and price differences).

How to Modify?

Go to My Bookings in your Ticketex.co account and check if the modification option is available.
If modification is not possible online, contact our customer support team, and we will do our best to assist you.

Important Notes:

Some attractions have strict entry rules, and late arrivals may not be allowed. If you miss your time slot, your booking may be non-refundable.
If you are unsure about cancellation or modification policies, always check the booking details before finalizing your purchase.

Need Help?

If you have any questions regarding bookings, payments, cancellations, or modifications, reach out to our customer support team for assistance. We’re here to help!

📧 Email: support@ticketex.com
📞 Phone: +91-7791-011627
⏳ Support Hours: 24/7

6. User Responsibilities & Conduct

At Ticketex.co, we strive to provide a seamless booking experience. To ensure fairness and security for all users, we expect you to follow these responsibilities while using our platform:

1. Providing Accurate Information

When making a booking, you must provide correct and up-to-date details, including your full name, contact information, and payment details.
Any errors in the information you provide (such as misspelled names, incorrect email addresses, or invalid phone numbers) may lead to booking issues, denied entry, or non-refundable losses.
If you notice an error after booking, contact our customer support team immediately.

2. Respecting Platform Rules

You agree not to misuse Ticketex.co for fraudulent bookings, multiple fake reservations, or engaging in any deceptive practices.
Attempts to bypass ticket limits, manipulate pricing, or use unauthorized payment methods will result in account suspension or legal action.
You must not interfere with the security, functionality, or operations of the platform, including but not limited to:

Hacking, reverse engineering, or attempting to access restricted areas of the website.
Using automated bots to book tickets in bulk.
Reselling tickets in violation of supplier terms.

3. Compliance with Attraction & Supplier Rules

Users must follow the terms and policies of the attractions, events, or experiences they book.
Some venues may have specific requirements, such as dress codes, age restrictions, or time-slot limitations. Failure to comply may result in denied entry without a refund.
If a venue requires identity verification, users must carry a valid ID matching the booking details.

4. Account Responsibility

If you create an account with Ticketex.co, you are responsible for:

Keeping your login credentials secure and confidential.
Ensuring that only authorized users access your account.
Notifying us immediately if you suspect unauthorized access or fraudulent activity.

Any action taken under your account will be considered your responsibility. TicketEx is not liable for losses due to compromised accounts.

7. Supplier & Partner Responsibilities

Ticketex.co operates as a booking facilitator, connecting users with third-party suppliers who provide various travel experiences. While we carefully select our partners, we want users to be aware of how responsibilities are shared:

1. Supplier Services & Fulfillment

All tickets and travel experiences available on Ticketex.co are fulfilled by third-party suppliers, including:

Tour operators
Amusement parks & attractions
Event organizers
Travel experience providers

Suppliers are fully responsible for delivering their services, including:

Ensuring ticket validity and smooth entry for users.
Providing a safe and high-quality experience as described on our platform.
Managing on-site logistics, customer assistance, and operational support.

2. Ticketex.co Role & Limitations

While we aim to offer accurate information, Ticketex.co does not own or operate any attractions, tours, or experiences.
We do not have direct control over:

The quality of service provided by suppliers.
Last-minute cancellations, delays, or operational failures at the venue.
Unexpected changes to ticket terms (such as modified entry policies or capacity limits).

3. Handling Supplier Cancellations & Disruptions

If a supplier cancels a booking or fails to provide the promised experience, TicketEx will assist in securing a refund or rescheduling where possible.
However, Ticketex.co is not liable for:

Lost travel expenses (e.g., flight tickets, hotel stays) due to a supplier’s cancellation.
Any inconvenience, disappointment, or dissatisfaction caused by the supplier’s service quality.

If you experience any issues with a supplier, we encourage you to report it to us, and we will work towards a resolution.

8. Liability & Disclaimers

While we strive to make your bookings smooth and enjoyable, certain factors are beyond our control. Here’s what you need to know about liability:

1. Ticketex.co as an Intermediary

Ticketex.co only facilitates ticket bookings and does not directly provide travel services.
We do not assume responsibility for any accidents, injuries, property damage, or losses that may occur during a booked experience.
If a supplier fails to meet expectations or denies service due to their own policies, the resolution must be sought with the supplier (though we will assist in communication).

2. Force Majeure Events (Uncontrollable Situations)

We are not liable for cancellations, delays, or disruptions caused by events beyond our control, including:
Natural disasters (earthquakes, floods, hurricanes, etc.).
Pandemics, public health emergencies, or government travel bans.
Strikes, political unrest, or unforeseen local regulations affecting venues.
Venue closures due to security threats or maintenance.
In such cases, we will try to assist with alternative solutions, but refunds and modifications depend on the supplier’s policy.

3. Website & Platform Availability

While we do our best to keep Ticketex.co running smoothly, we cannot guarantee uninterrupted access to our website and services.
We are not responsible for technical issues such as:
Temporary downtime due to maintenance or system upgrades.
Internet connectivity problems affecting the user’s access.
Data loss caused by third-party cyberattacks or software errors.

4. Accuracy of Information

We work hard to keep our platform updated with the latest prices, availability, and experience details. However, occasional discrepancies may occur due to:
Sudden price changes by suppliers.
Temporary unavailability of certain attractions.
Errors in descriptions or images provided by third-party vendors.
If there is a major discrepancy between what was booked and what was delivered, please report it to us, and we will investigate the matter with the supplier.

9. Intellectual Property Rights

At Ticketex.co, we take our intellectual property seriously. The content, design, and technology behind our platform are the result of significant effort, and we expect users to respect these rights.

1. Ownership of Content

All elements on the Ticketex.co platform, including logos, trademarks, text, images, graphics, videos, software, and website design, are either owned by or licensed to Ticketex.co.
Unauthorized use of our branding, content, or proprietary materials is strictly prohibited.

2. Restrictions on Use

Users are not permitted to:
Copy, modify, distribute, or reproduce any part of the TicketEx platform without prior written consent.
Use Ticketex.co content for commercial purposes, including reselling tickets or misleading users into thinking they are affiliated with us.
Engage in web scraping, data mining, or any other automated data extraction from our platform.

3. Copyright & Trademark Protection

The Ticketex.co name, logo, and all related branding are protected trademarks and cannot be used without authorization.
If you believe that any content on our platform infringes on intellectual property rights, please contact us, and we will promptly investigate the matter.

10. Privacy Policy Reference

We understand that privacy is a top concern for our users. That’s why we have a dedicated Privacy Policy outlining how we collect, use, and protect your personal data.

1. How We Handle Your Data

When you use Ticketex.co, we collect certain information such as your name, contact details, payment information, and browsing behavior to improve our services.
We are committed to keeping your data secure and confidential, and we do not sell your personal information to third parties.

2. User Consent

By using our platform, you:
Agree to the collection, storage, and processing of your data as outlined in our Privacy Policy.
Understand that some data may be shared with third-party suppliers and payment processors to complete your bookings.
Can request access, corrections, or deletions of your data by reaching out to our customer support team.

For full details, please review our Privacy Policy.

11. Dispute Resolution & Governing Law

We aim to resolve any issues quickly and fairly, but in case of disputes, here’s how we handle them:

1. Resolving Disputes with Ticketex.co

If you have a complaint or concern, we encourage you to first contact Ticketex.co’s customer support team to resolve the issue amicably.
Our support team is available 24/7 to assist with booking disputes, refund requests, and supplier-related concerns.

2. Legal Jurisdiction & Applicable Law

If a dispute cannot be resolved through customer support, it will be subject to the laws of Jaipur, Rajasthan.
Any legal proceedings will take place in the courts of Jaipur, Rajasthan, and both parties agree to abide by this jurisdiction.

3. Alternative Dispute Resolution (Optional)

In some cases, we may suggest resolving disputes through arbitration or mediation before pursuing legal action.
This approach helps in reaching a faster and more cost-effective resolution.

12. Changes to Terms

1. Notification of Changes

Significant updates to these Terms will be communicated via email, notifications on the platform, or a pop-up message upon your next login.
Continued use of our platform after an update means you accept the revised Terms.

2. Staying Informed

Users are encouraged to review these Terms periodically to stay informed about their rights and responsibilities.
If you do not agree with any updates, you may choose to discontinue using our platform and request account closure.

13. Contact Information

We value our users and are here to help! If you have any questions, concerns, or need assistance, feel free to reach out to us:

📧 Email: support@ticketex.com

📞 Phone: +91-7791-011627

📍 Address: D-28, Ram Nagar, Jaipur

🕒 Support Hours: 24/7

Our team is happy to assist with booking inquiries, refunds, cancellations, account issues, and any other concerns you may have.